Why was my document rejected?

The Standard Life onboarding process includes a crucial step involving Smile ID verification, where clients must verify their identity by matching a selfie with their national identity card. This system is implemented to ensure the authenticity of the client and to confirm that the account holder is genuinely opening an account in their own name.

During this step, the client is required to take a clear picture of their face, as well as the front and back of their ID card, using a camera capable of capturing high-quality images. Proper lighting is essential to ensure that the photos are sharp and visible.

One of the most common reasons for document rejection is poor image quality, often due to insufficient lighting or an unclear camera. To avoid this, please ensure that you are in a well-lit environment when taking these photos and that your camera is capable of capturing clear, detailed images.

When you reach this step in the process, take care to ensure the environment has adequate lighting, and that your face and ID are captured clearly in the photos. This attention to detail will help prevent any delays in your account verification process.