Common Error Messages During Loan Application at Standard Life Rwanda

If you receive this message during your application, we kindly advise you to check your CRB report. At Standard Life Rwanda, we provide a fast and efficient digital loan service. When a client applies for a loan, we assess their current financial status, including any existing loans. If you see a message indicating that you are not eligible, we recommend reviewing your payment history for any outstanding loans and ensuring there are no defaults.

3-D Secure authentication is a credit card protection method that adds an extra layer of security against fraudulent activities. During online payments, 3DS prompts customers to verify their identity with the card issuer, ensuring that only authorized users can complete the transaction.

If you encounter an error while adding your card to your Standard Life account, please check the contact number on your card and reach out to your bank for assistance. Request that they authorize the 3-D Secure authentication system for your credit card

The Standard Life onboarding process includes an important step involving Smile ID verification, where clients must confirm their identity by matching a selfie with their national identity card.

 One of the most common reasons for document rejection is poor image quality, often resulting from insufficient lighting or an unclear camera. To prevent this issue, please ensure that you are in a well-lit environment when taking these photos and that your camera is capable of capturing clear and detailed images.

To apply at Standard Life, clients must add a payment method and disbursement wallet to their account. This can include a mobile money (MoMo) wallet, bank account, or credit/debit card. To add a MoMo wallet to your account, please open the link below and follow the provided steps.

If you encounter any issues during this process, please contact us at Support: +250788195000 or +250794426634. Alternatively, click here and reach out to us.